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Customer Service
How to place an order

To place an order on shopveram.com, follow these easy steps:

  • Click "Add to Cart" for the item(s) that you wish to purchase.
  • Adjust quantity if necessary on the Shopping Cart page, then click "Check Out"
  • If you are a new customer you will be prompted to fill in your billing and shipping information on the Purchase Information Page. If you are a returning customer, you will log-in with your email address and chosen password. Confirm that all is correct and make any necessary changes. Select your shipping method, then click "next".
  • Finally, review all the information you've entered so far on the Order Confirmation page. Then enter your credit card information and, when you're satisfied that everything is correct, click "Place my Order". Your order is now complete.

    After You Place Your Order - What to Expect

    After you place your order, you will receive e-mails keeping you up- to- date on the progress of your submitted order.

    Your order has been received. This e-mail confirms that we have received your order and will begin processing it. Keep this email for your records because it will include your order number.

    Your order has been shipped. This e-mail confirms that your order has been shipped. The arrival time of your order depends on the shiping method you have chosen and your shipping location.

    Update regarding your order. We may contact you for the following reasons: difficulty in processing your order, inability to ship to the address you provided, cancellation of an order and duplicate orders are some common reasons.     
 
Payments We Accept
We can only accept payments via Paypal until January 1, 2010. 
Paypal accepts Visa, Mastercard, AMEX and Discover.
 
 
Shipping Methods
Our prefered method of shipping our packages is via United States Postal Service.  All In Stock Items Will Ship the Following Business Day.
 

Sales Tax and Sales Tax Exemptions
Since shopveram.com is based in the state of California, we are required by law to collect sales tax only to customers residing in the State of California.

To customers residing in states other than California, please be aware that, if applicable, the taxing authorities in your state may request you report "use" tax on out- of- state purchases. We are informing you of this as a courtesy. At this time, we are not responsible for collecting sales tax for other states.

 

14-Day Return/Exchange Policy*


Our 14-day return policy gives you plenty of time to consider your purchase. We want you to be sure you made the right decision!

 

If for any reason you are not satisfied, you can return your item in its original condition within 14 days of shipment receipt for a refund or an exchange
 
Clearance Jewelry cannot be returned for refund or exchange.

In order to return or exchange an item, you must take the following steps:
 
Email us at sales@shopveram.com and let us know that you are not satisfied with your item(s) and that you will be returning the item(s) for a refund or item exchange.  If you are exchanging an item we will place that item on reserve for you. Otherwise, the item is not going to be guaranteed in stock and available for you.
 
Shipping Fees are not refundable. Items damaged and exchanged for the same exact item will have no extra shipping costs to the customer. Shipping costs for an item(s) returned for a different item will be incurred by the customer. If you have received free shipping because your original order total qualified for this promotion, any returns that lower your order total for the orginal promotion will be reversed and deducted from your return/credit.
 
Please mail returns to:
                                  Vera M. - Returns
                                  1910 16th Street
                                  Sacramento, CA  95811
 
 
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